Delighted is an all-in-one solution for gathering feedback, gaining insight, and driving action to improve your customers’ experience. Used by thousands of the world’s most beloved brands, it allows for easy use of Net Promoter Score (NPS), customer satisfaction (CSAT) and Customer Effort Score (CES) surveys via email, web or SMS. Turn insights into action by closing the loop with unhappy customers, solving acute product issues and turning promoters into brand advocates.